Delivery

As part of our introductory launch, shipping is 100% free across the continental United States—but only for a limited time! This offer won’t last forever and is subject to change, so now’s the perfect time to bring Lifely home. We ship from our warehouses in California and Pennsylvania, and we’ll always dispatch from the closest facility to get your order to you as quickly as possible.
You’ll receive a confirmation email after placing your order. Once it’s processed and dispatched, we’ll send tracking details via email and SMS. You'll be notified again when your order is out for delivery and once it has arrived.

Dispatch: When your order leaves our warehouse (typically within 3–5 business days, Mon–Fri, 9 AM–5 PM EST)


Delivery: Once dispatched, delivery typically takes 2–4 business days depending on your location

Absolutely. We offer free delayed dispatch for up to 30 days. After 30 days, storage fees may apply. Contact us early at hello@lifelyhome.com to schedule a hold.
We do our best to ship all items together when available from the same warehouse. Larger orders (10+ cartons) may be split or require special arrangements. Just email us for help coordinating bulk delivery.
Let us know before 7 AM EST on your dispatch day. Once dispatched, redirection may incur additional courier fees.
Report within 2–5 business days to hello@lifelyhome.com with your order number, photos (if applicable), and any documentation. We’ll resolve it quickly.
Yes. Add notes at checkout or email us. While we’ll pass them to the courier, specific time requests can’t be guaranteed.
If you missed it, contact us to arrange redelivery. Additional fees may apply depending on the courier.
All deliveries are contactless and made to your building lobby or front door. Please have help available if needed.
Not at this time. We’ll always pick the most reliable, cost-effective courier for your area.
We aim for speed and reliability, but delays caused by external factors are not covered by our shipping guarantee.

Products & Stocks

If in case you receive the wrong product, please contact our customer care team at hello@lifelyhome.com Just simply provide us your order number and a photo of the item you received (showing the product information) and we will arrange a delivery of the right item as soon as possible.

Kindly refer to the Assembly Manual included on the package – take a photo of the assembly instruction identifying the missing parts and email to hello@lifelyhome.com We will immediately send the missing parts via express post.

If the assembly information is missing, you can get a copy from our website. Just simply visit our website, go the product page of the item you ordered and click on Assembly & Care. All our assembly information is available online.

We’ve made putting your furniture together as stress-free as possible. Our instructions are thoughtfully designed for everyday people, even those who have never assembled furniture before. We tested our manuals with real beginners and refined every step until it just made sense. So you can feel confident knowing you’ve got this.

A quick heads-up: incorrect assembly is not covered under warranty. However, if something does go wrong during assembly, Lifely may be able to provide a replacement part at a reasonable cost. Delivery charges for the part will be covered by the customer.

However, Lifely* may provide the part that is damaged in the course of assembling the product at a reasonable cost. Delivery cost of the part will be covered by the customer

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer service team at hello@lifelyhome.com

No. We do not offer those services at the moment.

We take out the size option of an item if it is out of stock. You may also check the product description to confirm the available sizes for the product that you are interested in.

Yes, you can now get notification of the specific product once it’s back in stock by clicking “notify me” on the product page.

Unfortunately, we don’t offer an assembly service. But we do provide easy-to-follow assembly manuals for every product you purchase.

Return & Refund

Yes, if you contact us before 7 AM EST on your dispatch day. Once shipped, return policies apply.
You have two options: Return after 30 days of receiving your item: 15 percent restocking fee Return before 30 days: 25 percent restocking fee Returns must be: Unused and in as-new condition In original packaging with all components Exclusions: Mattresses and bedding Pillows and quilts Personalized items Clearance or final sale items Commercial-use purchases

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

  • Be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
  • Be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;
  • Not be subjected to the exclusions listed below
    • 

    As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.
    


    You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.
    


    Fees that will be deducted from your store credit includes:
    

  • Initial shipping costs
    • 

  • Return shipping costs
    • 

  • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice
    • 

    

    Our team members will assess the item to determine whether a store credit will be offered in accordance to our Return Policy.  Returns due to change of mind are issued only by way of store credit valid within 1 year from the date of issue. Within 5 business days of receiving your return, a store credit voucher will be issued and you will be notified via email with the details - amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    Email us photos of the packed item. We’ll coordinate pickup. You don’t have to be home.
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    You can only use your store credit with Lifely* Furniture products.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    Store credits are valid for one year from the date of issuance.  Please email  hello@lifely.com.au should you wish to redeem your store credit.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    A refund request due to faulty products requires supporting documents such as photos/videos illustrating the fault or issue. These documents are typically reviewed within 24-48 hours from the date submitted. Once the request is validated, the refund will be processed and will appear back on the original form of payment within 5-10 business days.
                  
    
                
    
              
    
          
          
        
    
        
      
     
    
     
  
      

     







    

    
  
    
    
    
      
    
        
        
    Payments & Promotions
    
        
        
      
                      
      
    
        
        
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    Lifely* accepts all major credit cards – Visa, MasterCard, American Express, and PayPal.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    Simply select the Afterpay option during checkout. You will then be redirected to your selected payment method to complete an application. This will only take a few minutes. Repayments will vary depending on your selected payment method
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    Yes. For security purposes we do not store client card information in our system.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    All promo codes have time validity and is applicable to certain products. You may just simply enter code on promo code section and discounts will be applied accordingly. For further assistance, please contact our customer service team at hello@lifely.com.au.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    All prices on the Lifely website are subject to change. If the price of an item on your order drops, and you contact us within 48 hours after placing your order, we will honour the new price.
    

    No price adjustments can be processed after more than 48 hours since purchase.
     


    We cannot amend prices of products that have already been dispatched from our warehouse.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    We do not offer refunds, returns or exchanges on sale items due to change of mind. We will meet our obligations under the American Consumer Law if a product is faulty or damage.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    We regret to inform you that we don’t offer a “cash on delivery” payment option. However, we do offer flexible payment options through AfterPay, Klarna and or ZipPay
    
                  
    
                
    
              
    
          
          
        
    
        
      
     
    
     
  
      

     







    

    
  
    
    
    
      
    
        
        
    Damaged, lost or stolen during delivery
    
        
        
      
                      
      
    
        
        
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    

  • Order number
    • 

  • Your email used to purchase your order
    • 

  • Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.
    • 

    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    

  • Tracking emails, a copy of police report, any security footage (if available)
    • 

  • Any other relevant supporting documents/emails
    • 

    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    We encourage you to lodge your claim with us as soon as possible and we endeavor to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.
    
                  
    
                
    
              
    
          
          
          
          		
              
    
                
    
                  
    
                    
                  
    
                
    

                
    
                  
    
                    
    We encourage you to lodge your claim with us as soon as possible and we endeavor to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim
    
                  
    
                
    
              
    
          
          
        
    
        
      
     
    
     
  
      

     







    
  

    
  
    
    
    
      
    
        
        
    LifelyCreate FAQs
    
        
        
      
                      
      
    
        
        
     
          
            
          
    
            
    
              
    
                
              
    
            
    

            
    
              
    
                
    When you place an order during the 14-day LifelyCreate commitment period, you’re securing a unique item that hasn’t yet gone into production. At this stage it’s just an idea, so if you love it, we need you to help us reach our goal of 15 orders!
    To reserve your piece, simply enter your credit card information at checkout. Don’t worry —your card won’t be charged until the product goes into production. Your payment details will be securely stored until then.
    If we receive 15 orders within the 14-day LifelyCreate period, production will kick off, and all backers, including you, will be charged.
    If the product doesn’t reach enough commitments within the LifelyCreate period, it won’t proceed to production, and all orders will be canceled. Rest assured, your card won’t be charged in this case.
    
              
    
            
    
          
    
          
          
            
          
    
            
    
              
    
                
              
    
            
    

            
    
              
    
                
    Once your product passes the LifelyCreate commitment phase, it will move into production and be listed as a ‘Pre-Order Item’ on our website. While prices may change, rest assured that the price you paid at the time of your order will be honoured for all LifelyCreate customers.
    As soon as we gather enough commitments, we'll be excited to share that your design has successfully made it through the design stage! You'll be notified when your product passes the commitment period and enters production. And rest assured, we'll keep you informed even if it doesn’t pass the commitment period. Your participation is what makes LifelyCreate truly special!
    Since LifelyCreate products are at the idea stage, this means your input (and our whole Lifely community) shapes every product decision and can take us a little bit more time to get the details just right. During this stage, please expect a minimum of 90 days after production begins to receive your piece. We know it will be worth the wait, and we thank you for being part of this unique journey with us!
    During the production stage, you can still cancel your order anytime for a full refund. See our Terms & Conditions for more information.